Yachting Partners International (YPI) has launched its exclusive Client Experience department, dedicated to assisting yacht captains, crew, owners and charter guests. Built on decades of experience working directly with UHNW clients, and recognising an increased appetite for bespoke experiences, concierge services and support with everyday essentials, the Client Experience department is a core pillar in YPI’s strategic future, alongside yacht sales, charter and management.
YPI was founded with a focus on industry partnerships and collaboration and the new department brings this ethos to life, delivering expert advice and support and fulfilling every client request to the highest standards.
The services include yacht and crew logistics, travel arrangements and immigration, berth placements and provisioning. YPI also has the expertise to plan and implement high-production, tailored events and exclusive reservations.
With COVID-19 continuing to impact global travel with country-specific restrictions, the Client Experience team can advise and facilitate medical assistance, provides the latest information on travel restrictions, and organise COVID-19 testing and on board medical appointments.
Sarah Futhazar, Head of Client Experience said: “With 10 years specialising in concierge services, I know that creating exceptional experiences for our clients relies on attention to detail, industry relationships and quick decision-making. The launch of YPI’s Client Experience department showcases our extensive global connections, our speed of service and ability to make it happen.”
Director Abdullah Nahar, added: “YPI is dedicated to delivering impeccable services and we’re continually looking for ways to add value and expand our capabilities. This is an exciting launch for our team and demonstrates our commitment to our clients, as well as our determination to lead the way in the luxury superyacht industry.”
Clients and industry partners will benefit from YPI’s ability to manage the whole yachting experience, from yacht sales, charter and yacht management to client experience. Stepping away from the industry norms of reliance on third parties, YPI will support all requests no matter how big or small.