Crew Life

Considerations for Yachts Over New Anchorage Regulations on the Cote d’Azur

Posted: 13th Nov 2020

Written by: Captain Rod Hatch

With new anchorage regulations on the Cote d’Azur, the whisps of seagrass washing up on the beaches are unlikely to cause a stir, but Captain Rod Hatch outlines some important considerations regarding the potential impact on yacht operations. Read More

How to Deliver Effective Feedback On Board

Posted: 9th Nov 2020

Written by: Naomi Chadderton

Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader. Read More

Serious Allergy On Board - Advice for Crew

Posted: 3rd Nov 2020

Written by: Dr. David Irons

Serious allergies have been shown to be on the increase. When we talk about 'serious', we mean something which may be or is life-threatening, usually rapidly in most cases although there are rarer, different, slow-developing allergies that could happen after exposure. Read More

Getting the Most Out of Yard Periods

Posted: 29th Oct 2020

Written by: Sam Wheaton

Yard periods can mean different things for different departments - some look forward to possible downtime while others, usually engineers, are preparing for a revolving door of contractors. In all cases, a yard period is an opportunity to learn what works and what doesn’t. Read More

Transitioning from Commercial to Yachting

Posted: 29th Oct 2020

Written by: Louise Forster

In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.    Read More

Being an ETO: The Good, the Bad and the Ugly

Posted: 28th Sep 2020

Written by: Ryan Porter

As an experienced superyacht ETO, Ryan Porter shares his insight into the role for anyone wanting to get into the superyacht industry. From fixing the captain's email, to troubleshooting an engine fault, the role of an ETO is ever broad and varied. Read More

Superyacht Chef Duncan Biggs on Why Knowledge is Power

Posted: 23rd Sep 2020

Written by: Gemma Fottles

Starting out as yacht crew and working his way up to head chef on iconic boats such as 113-metre Luna, Duncan Biggs has always had a passion for knowledge. In 2015 he co-founded Ocean Wave Monaco to educate aspiring superyacht chefs and pay it forward. Read More

Nine Service Qualities that Define Luxury Hospitality

Posted: 22nd Sep 2020

Written by: Sam Watson

At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice. Read More

Lynne Edwards - Reflecting on an Industry State of Mind

Posted: 21st Sep 2020

Written by: Sam Watson

At the height of the pandemic, the world of yachting began discussions behind the scenes about our lives and the future of the planet. Unsurprisingly, mental health also came to the fore and Lynne Edwards of Luxury Hospitality shared her candid view on the industry’s way forward. Read More

Captains - Common Leadership Issues On Board

Posted: 8th Sep 2020

Written by: Sam Watson

The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew. Read More

Managing Yacht Crew Rotations

Posted: 1st Sep 2020

Written by: Sam Wheaton

Rotational positions are becoming more common and naturally they are very popular with crew seeking a greater work life balance. Efficient handovers are key, and nowadays there is a raft of software and tools available to ensure they work smoothly. Read More

Video Interviews: Top Tips for Crew

Posted: 1st Sep 2020

Written by: Nicola Morgan

Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews. Read More

Choosing Your Yacht's AV/IT System - 7 Things to Consider

Posted: 14th Aug 2020

Written by: Ryan Porter

Despite there being such a high demand for it, the word ‘reliability’ is consistently overlooked when sourcing a new AV/IT system. Ryan Porter highlights the seven parts to consider, all of which play a vital role in the overall outcome of any integration or systems upgrade. Read More

Superyacht Captaincy - Myth Busting HELM

Posted: 13th Aug 2020

Written by: Commander Sean O’Reilly (aka Horatio Hardy)

The biggest, single subject in the professional syllabus at most naval colleges is leadership. In the commercial world, it’s rather catchily known as HELM, the purpose (and value) of which is still often misunderstood. Instructor and mentor Sean O'Reilly explains. Read More

Mastering the Art of Shiphandling

Posted: 13th Aug 2020

Written by: Captain Brendan O’Shannassy

After emergencies, shiphandling is a question I am always asked about. Not because it is the most important, but it's a black art to those not in the maritime profession, so I'm going to discuss my own shiphandling journey and the impact that a mentor made to this. Read More

Luxury Hospitality: Chief Stew and Trainer Svenja Halligan

Posted: 27th Jul 2020

Written by: Sam Watson

Growing up far from the sea where a superyacht was never to be seen, how does an A grade student in Germany become the chief stew on one of the world’s most iconic vessels? Now a specialist trainer at Luxury Hospitality, Svenja Halligan tells us how it all came about. Read More

The Future of Onboard Connectivity

Posted: 12th Jul 2020

Written by: Ryan Porter

With the world seemingly opening up again after the pandemic, who among us isn't interested in faster, more reliable and significantly cheaper connectivity? There are some universal limitations, but most owners could save a fortune and enjoy a better experience with minimal capital outlay. Read More

How to Compile an Interior Manual for Steward/esses

Posted: 12th Jul 2020

Written by: Isobel Odendaal

A crucial part of managing a successful interior team, whatever the size of the yacht, is to compile a useful and comprehensive steward/ess training manual. Here are some suggestions on what should be included. Read More

Luxury Hospitality: Cocktails & Beverages with Rob Rademaker

Posted: 11th Jul 2020

Written by: OnboardOnline

From running his own lounge bar in Greece to winning awards and training bar tenders around the world, mixologist Rob Rademaker is a natural when it comes to the theatre of luxury F&B. Read More

Shorebased vs Crew Recruitment

Posted: 10th Jul 2020

Written by: Nicola Morgan

Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of. Read More

Luxury Hospitality: Superyacht Service with Renata Balla

Posted: 10th Jul 2020

Written by: OnboardOnline

As head of interior training at Luxury Hospitality (LH), Renata Balla is well versed in delivering seven-star service for superyacht owners and guests. We caught up with Renata to learn about her background and her role at LH. Read More

Sexual Harassment in the Superyacht Industry 2020

Posted: 1st Jul 2020

Written by: Lynne Edwards

I wrote an article for OnboardOnline back in 2015 discussing the extent of sexual harassment in the superyacht industry, but how has this changed five years on? We can expect to have seen some significant changes in all aspects of the industry. Read More

Luxury Hospitality: The Guest Experience with Lazlo Gal

Posted: 30th Jun 2020

Written by: Sam Watson

What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master? Lazlo Gal is a man in the know, so we asked him what it takes to succeed and create a truly memorable guest experience. Read More

Prevent Fires On Board with Preventative Maintenance and Documentation

Posted: 29th Jun 2020

Written by: Sam Wheaton

News travels quick. Maybe it’s because we live in an age of the creating and sharing information that we are hearing of more and more fires on board yachts. Most crewmembers out there will know of someone who has had an encounter with an onboard fire incident. Read More

Luxury Hospitality: Standout Service with Erik Smit

Posted: 19th Jun 2020

Written by: Sam Watson

With over 20 years’ experience working in and managing Michelin-starred restaurants and five-star hotels around the world, Luxury Hospitality's operations manager Erik Smit is passionate about service and the finer things in life. Read More

Charity Matters: Superyachts Giving Back

Posted: 12th Jun 2020

Written by: Karen Passman

More so than previous generations, Millennials and Gen Zs expect employers to provide them with opportunities for fulfilment, meaning and the ability to give back. Rather than just a job, they are searching for purpose and the opportunity to make a difference. Read More

Luxury Hospitality: Building Strong Teams with Julia Rogers

Posted: 12th Jun 2020

Written by: Sam Watson

As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Julia explains how this works in practice, and how greater awareness of self and others is crucial to happiness and success. Read More

The Importance of a Superyacht’s Vision Statement

Posted: 8th Jun 2020

Written by: Captain Brendan O’Shannassy

Last month on OnboardOnline I talked about the best models of yacht management, and referred to the importance of a vision statement to guide the yacht’s efforts. This generated a lot of reader interest and in response I will unpack this a bit further. Read More

The Importance of Building Diverse Teams

Posted: 6th Jun 2020

Written by: Luxury Hospitality

At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity. Read More

Luxury Hospitality: Inspiring Leadership with Martin Mainey

Posted: 21st May 2020

Written by: OnboardOnline

Martin Mainey is a born teacher, starting out as a chemistry teacher in Istanbul and later working in senior roles in establishments of further education. He has also worked in industry and on board, always a keen observer of what makes people tick and perform to the max. Read More

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