Luxury Hospitality, superyachting’s premier training and leadership agency, has formed an exciting new partnership with Crew-Glue, strengthening their pioneering position in leadership training and development across the superyacht sector.
Read More
We know the feeling - you’ve been at sea for a while and it’s getting harder each time to go back to sea after being on leave, but the money is good, the travel is exciting and the crew are (sometimes!) like family. So how do you know when you're ready to move ashore?
Read More
Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader.
Read More
In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.
Read More
At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice.
Read More
The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew.
Read More
Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews.
Read More
From running his own lounge bar in Greece to winning awards and training bar tenders around the world, mixologist Rob Rademaker is a natural when it comes to the theatre of luxury F&B.
Read More
As head of interior training at Luxury Hospitality (LH), Renata Balla is well versed in delivering seven-star service for superyacht owners and guests. We caught up with Renata to learn about her background and her role at LH.
Read More
Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of.
Read More
What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master? Lazlo Gal is a man in the know, so we asked him what it takes to succeed and create a truly memorable guest experience.
Read More
With over 20 years’ experience working in and managing Michelin-starred restaurants and five-star hotels around the world, Luxury Hospitality's operations manager Erik Smit is passionate about service and the finer things in life.
Read More
As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Julia explains how this works in practice, and how greater awareness of self and others is crucial to happiness and success.
Read More
More so than previous generations, Millennials and Gen Zs expect employers to provide them with opportunities for fulfilment, meaning and the ability to give back. Rather than just a job, they are searching for purpose and the opportunity to make a difference.
Read More
At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity.
Read More
Martin Mainey is a born teacher, starting out as a chemistry teacher in Istanbul and later working in senior roles in establishments of further education. He has also worked in industry and on board, always a keen observer of what makes people tick and perform to the max.
Read More
When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever.
Read More
Knowing what to pack for when you first step onto a yacht can seem like a daunting task and is one of the most frequently asked questions by green yacht crew. This article should serve as a handy guide on what to pack when you’re coming to look for work on yachts.
Read More
Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025.
Read More
Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry.
Read More
We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out...
Read More
Training, qualifications and experience – these are the things we look for when hiring great crew, but what about their ability to work as a team? This is always seen as a ‘nice to have’ when in fact it’s crucial to the whole operation.
Read More
A recent yacht crew survey has uncovered some interesting food for thought on performance reviews, with unbiased feedback, department specific training and career progression a key focus.
Read More
In my role as a coach and mentor, I’m very aware that the biggest challenge for most of the women and men I work with is their confidence in their own abilities. Often called ‘imposter syndrome’, this is true of even the most seni...
Read More
Crew-Glue was launched to support captains and crew by expediting the team-building process to reach a high-performance team status sooner, giving you the very best chance of success when starting your season or launching your new...
Read More
They say success comes with insight, however insight is only achieved by seeing the world through a lens other than your own. No matter how successful you perceive yourself to be, that success is not sustainable unless you continu...
Read More
It’s October and winter work lists are on the table, but how do you pitch an idea and get the boss to loosen the purse strings? In our experience, if you can present a solid case based on sound economics, you're more likely to get...
Read More
Maritime training is in high demand and boat ownership on the Gold Coast set to treble in the next 25 years, so luckily training, licensing and certification in all areas of boating is now available at The Boat Works thanks to the...
Read More
Understanding the difference between perception and perspective is very important as it helps develops self-awareness and tolerance while facilitating compromise. This is never more important than when you live and work with other...
Read More
For all newbie yacht crew, read part 2 of Captain Rod Hatch's Beginner's Guide to European Wines - a journey through France, Portugal, Spain, Turkey, Croatia and Montenegro.
Read More