Crew Life » Career & Training

Career & Training

Blockchain - Coming Soon to a Certificate Near You?

Posted: 14th Apr 2021

Written by: Captain Stephen Thomas

Nearly five years ago, the IMO issued guidelines to all its member states aimed at introducing electronic certificates to the maritime industry. The aim was to reduce the administrative burdens caused by reliance on traditional paper certificates. Read More

GUEST: A Charter Broker’s Perspective

Posted: 14th Apr 2021

Written by: Fiona Maureso

Northrop & Johnson France’s senior charter broker Fiona Maureso is a well-known figure in the yachting industry so we asked her to share her insight on the guest experience and her view on the value of GUEST training for interior crew. Read More

Luxury Hospitality Gives Power to ACREW+

Posted: 19th Mar 2021

Written by: Karen Hockney

Poor crew retention and how to solve it has been a serious talking point for a while, not least here at OnboardOnline as we look at potential pathways to remedying this enduring and costly issue. Read More

Yacht Crew Recruitment - How Can I Prepare for an Interview?

Posted: 3rd Mar 2021

Written by: India Thomson Virtue

From what the captain is looking for to what to ask during your meeting, wilsonhalligan puts together a list of the most asked questions relating to job interviews alongside the correct answers to help crew prepare. Read More

Crew Placement - Should You be Exclusive to One Agent?

Posted: 5th Feb 2021

Written by: Freddie Jones

In the world of Hollywood, actors have agents just as superyacht crew have crew placement agents.The difference is that yacht crew are rarely, if ever, exclusive to one agent, but could this work in our industry too? Read More

Yacht Crew Recruitment - What's the Outlook for 2021?

Posted: 8th Jan 2021

Written by: Nicola Morgan and Liam Dobbin

2020 was a year like none of us had ever experienced before. Not only did we find ourselves coming to grips with a deadly virus, each one of us no doubt experienced our own challenges within the industry we work in, whether this was from a business or crew perspective. Read More

Luxury Hospitality Goes Virtual

Posted: 4th Dec 2020

Written by: Karen Hockney

With the introduction of social distancing, the traditional method of training courses has been superseded by online offerings. Luxury Hospitality Management have tailored their courses accordingly - a savvy and forward-thinking move in these increasingly unusual times. Read More

Crew-Glue Joins Luxury Hospitality - Stronger Together

Posted: 27th Nov 2020

Written by: Karen Hockney

Luxury Hospitality, superyachting’s premier training and leadership agency, has formed an exciting new partnership with Crew-Glue, strengthening their pioneering position in leadership training and development across the superyacht sector. Read More

When to Leave the Yacht & Move Ashore?

Posted: 24th Nov 2020

Written by: Luke Randall

We know the feeling - you’ve been at sea for a while and it’s getting harder each time to go back to sea after being on leave, but the money is good, the travel is exciting and the crew are (sometimes!) like family. So how do you know when you're ready to move ashore?  Read More

How to Deliver Effective Feedback On Board

Posted: 9th Nov 2020

Written by: Naomi Chadderton

Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader. Read More

Transitioning from Commercial to Yachting

Posted: 29th Oct 2020

Written by: Louise Forster

In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.    Read More

Nine Service Qualities that Define Luxury Hospitality

Posted: 22nd Sep 2020

Written by: Sam Watson

At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice. Read More

Captains - Common Leadership Issues On Board

Posted: 8th Sep 2020

Written by: Sam Watson

The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew. Read More

Video Interviews: Top Tips for Crew

Posted: 1st Sep 2020

Written by: Nicola Morgan

Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews. Read More

Luxury Hospitality: Cocktails & Beverages with Rob Rademaker

Posted: 11th Jul 2020

Written by: OnboardOnline

From running his own lounge bar in Greece to winning awards and training bar tenders around the world, mixologist Rob Rademaker is a natural when it comes to the theatre of luxury F&B. Read More

Shorebased vs Crew Recruitment

Posted: 10th Jul 2020

Written by: Nicola Morgan

Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of. Read More

Luxury Hospitality: Superyacht Service with Renata Balla

Posted: 10th Jul 2020

Written by: OnboardOnline

As head of interior training at Luxury Hospitality (LH), Renata Balla is well versed in delivering seven-star service for superyacht owners and guests. We caught up with Renata to learn about her background and her role at LH. Read More

Luxury Hospitality: The Guest Experience with Lazlo Gal

Posted: 30th Jun 2020

Written by: Sam Watson

What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master? Lazlo Gal is a man in the know, so we asked him what it takes to succeed and create a truly memorable guest experience. Read More

Luxury Hospitality: Standout Service with Erik Smit

Posted: 19th Jun 2020

Written by: Sam Watson

With over 20 years’ experience working in and managing Michelin-starred restaurants and five-star hotels around the world, Luxury Hospitality's operations manager Erik Smit is passionate about service and the finer things in life. Read More

Luxury Hospitality: Building Strong Teams with Julia Rogers

Posted: 12th Jun 2020

Written by: Sam Watson

As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Julia explains how this works in practice, and how greater awareness of self and others is crucial to happiness and success. Read More

Charity Matters: Superyachts Giving Back

Posted: 12th Jun 2020

Written by: Karen Passman

More so than previous generations, Millennials and Gen Zs expect employers to provide them with opportunities for fulfilment, meaning and the ability to give back. Rather than just a job, they are searching for purpose and the opportunity to make a difference. Read More

The Importance of Building Diverse Teams

Posted: 6th Jun 2020

Written by: Luxury Hospitality

At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity. Read More

Luxury Hospitality: Inspiring Leadership with Martin Mainey

Posted: 21st May 2020

Written by: OnboardOnline

Martin Mainey is a born teacher, starting out as a chemistry teacher in Istanbul and later working in senior roles in establishments of further education. He has also worked in industry and on board, always a keen observer of what makes people tick and perform to the max. Read More

Luxury Hospitality: Creating 7-Star Teams

Posted: 1st Apr 2020

Written by: Naomi Chadderton

When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever. Read More

The Millennial Landscape in the Superyacht Industry

Posted: 15th Feb 2020

Written by: Naomi Chadderton

Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025. Read More

The Crew Coach: Packing Essentials for New Yacht Crew

Posted: 15th Feb 2020

Written by: Alison Rentoul

Knowing what to pack for when you first step onto a yacht can seem like a daunting task and is one of the most frequently asked questions by green yacht crew. This article should serve as a handy guide on what to pack when you’re coming to look for work on yachts. Read More

The Importance of Self Development for Yacht Crew: Round Up

Posted: 29th Jan 2020

Written by: Naomi Chadderton

Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry. Read More

Perspectives on Onboard Culture: Round Up

Posted: 23rd Jan 2020

Written by: Naomi Chadderton

We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out... Read More

Preparing your Yacht Crew Team for the Season

Posted: 14th Jan 2020

Written by: Sara Ballinger

Training, qualifications and experience – these are the things we look for when hiring great crew, but what about their ability to work as a team? This is always seen as a ‘nice to have’ when in fact it’s crucial to the whole operation. Read More

A Case for Crew Performance Reviews

Posted: 9th Dec 2019

Written by: Jenny Matthews

A recent yacht crew survey has uncovered some interesting food for thought on performance reviews, with unbiased feedback, department specific training and career progression a key focus. Read More

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