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How to Compile an Interior Manual for Steward/esses

Posted: 12th Jul 2020

Written by: Isobel Odendaal

A crucial part of managing a successful interior team, whatever the size of the yacht, is to compile a useful and comprehensive steward/ess training manual. Here are some suggestions on what should be included. Read More

Stew Tips: Taking Care of Yourself During the Charter Season

Posted: 30th Jan 2020

Written by: Isobel Odendaal

Isobel Odendaal knows how difficult it is to switch off and relax on charter, but as an ex-chief stewardess she has some insider tips on how to take care of yourself and restore your energy reserves so you can give your all to the guests. In this second part of her advice on crew wellbeing, sheurges crew to put their feet up, literally, as she shares her tried and tested advice for revitalising tired legs and feet. Read More

Stew Tips: Wellbeing Ahead of the Charter Season

Posted: 15th Jan 2020

Written by: Isobel Odendaal

During a busy yacht charter season, long hours, stressful conditions and demanding guests can take their toll on our physical and emotional health. We sometimes forget that we have to first take care of ourselves before we can serve others. Isobel Odendaal, ex-chief stewardess and trainer, shares her personal tips to soothe your body and soul. Read More

Experts: Be Careful who you Listen to

Posted: 29th May 2019

Written by: Jodie Clarke

Plenty of people are eager to offer their expert advice, but how much do they really know? Ultimately we’re only as good as the education we’ve received along the way, but too often that knowledge comes from third parties who aren... Read More

LUXE Experts: Master Carpet Cleaner Richard Perkins

Posted: 2nd Jan 2019

Written by: OnboardOnline

Carpets. They're everywhere you look, but often unnoticed until sensed by your feet, sinking into a plush pile, or until wine is spilled, leaving a stain that stubbornly draws the eye. We speak to Richard Perkins, a carpet special... Read More

The Human Face of Seven Star Hospitality

Posted: 25th Jul 2018

Written by: OnboardOnline

Back in April during the MYBA Charter Show in Barcelona, the 70m motor yacht JOY won the Table Decor category of the Superyacht Chefs’ Competition with a tablescape that captured the essence of Seven Star Hospitality. So what did ... Read More

Stew Tips on Going Green - Part 3

Posted: 22nd Jan 2018

Written by: Isobel Odendaal

How many of us have the best of intentions of going green? The fact is that making changes to our behaviour to benefit the environment can be difficult. That's why ex-chief stew and trainer Isobel Odendaal is here to help, with fo... Read More

Stew Tips on Going Green - Part 2

Posted: 16th Jan 2018

Written by: Isobel Odendaal

In part 2 of our overview of ecological cleaning techniques, Isobel Odendaal sings the praises of vinegar and has tips for cutting chemicals and waste in the laundry. In addition to reducing harm to marine life and decreasing wate... Read More

Stew Tips on Going Green - Part 1

Posted: 10th Jan 2018

Written by: Isobel Odendaal

Eco-friendly products are improving all the time, along with a growing readiness to consider alternatives to the plastics that pollute our oceans. Ex-Stewardess and interior trainer, Isobel Odendaal, shares her tips on using natur... Read More

Polish up Your Marble and Stone Care Skills!

Posted: 14th Dec 2017

Written by: Isobel Odendaal & Dawn Riordan

Marble and stone care experts Isobel Odendaal and Dawn Riordan leave no stone unturned in this comprehensive guide to looking after the expensive and beautiful materials in your yacht's interior, from bar tops and shower floors to... Read More

Positive Vibes at the GUEST Event in Antibes

Posted: 1st Aug 2017

Written by: Sophie Leach

During the summer in Antibes, a selection of junior and senior interior crew congregated at the Royal Hotel to participate in a day of training workshops offered by GUEST, the yachting industry standard for interior training. From... Read More

Total Superyacht App - The Future of Interior Operations

Posted: 23rd Feb 2017

Written by: Jodie Clarke

When it comes to interior operations, there has never been a more powerful or simple-to-use piece of software that encompasses everything from SOPs, familiarizations and training to crew certificates and hours of rest. The Total S... Read More

Interior Training: Old School with a Modern Twist

Posted: 27th Jan 2017

Written by: OnboardOnline

When it comes to high end hospitality, etiquette and manners are timeless fundamentals. But fashions change, and owners are also getting younger, perhaps with different expectations. Does this pose a challenge for interior trainer... Read More

Christmas Roundup from Steward/ess Tips

Posted: 19th Dec 2016

Written by: Isobel Odendaal

As Christmas is fast approaching, this is one of the busiest times of the year for many yachts so we've put together some of our most popular Christmas ideas and suggestions from our Facebook group, Yacht Stewardess Tips. Read More

Raising the Bar in Superyacht Hospitality

Posted: 1st Dec 2016

Written by: Sam Watson

Over the years we’ve seen a shift from selling superyachts to selling the ultimate experience which, by definition, puts the spotlight on luxury hospitality. However, according to Peter Vogel of Luxury Hospitality Management, the ... Read More

Help! My Guests are Seasick

Posted: 4th Aug 2016

Written by: Isobel Odendaal

Many years ago a female guest walked on board and announced that she was going to be seasick the entire trip and that her children were forcing her to come along on this charter. I had the unfortunate experience an hour or so lat... Read More

When Your Dream Job Goes Wrong

Posted: 6th Jul 2016

Written by: Alison Rentoul

Q: Katie, Stewardess, 24: “I saved up for so long to come to Antibes and get a stewardess position, but now I have one I’m not enjoying it at all! It feels bad even admitting it - but I can’t bear the lack of freedom onboard and I... Read More

You Know You're a Superyacht Steward/ess When...

Posted: 21st May 2016

Written by: Isobel Odendaal

For this column, I'm stepping away from the educational side of Facebook group, Yacht Stewardess Tips, and I'm taking a light-hearted look at our ‘more serious’ personality (dis)orders and how these affect us each and every day, e... Read More

Fitting Out a New Build: Linen & Tableware

Posted: 18th Mar 2016

Written by: Jodie Clarke

The rate of expansion in our industry in the last twenty years, combined with natural attrition, has resulted in a shortage of experienced interior crew. Training opportunities have certainly improved, and relevant experience alwa... Read More

Interior Training: Strive to be the Best

Posted: 27th Jan 2016

Written by: Karen Hockney

When it comes to interior, crew and leadership skills training, there aren’t many individuals with more passion or zest for the business than Peter Vogel. A veteran who managed Paul Allen’s superyacht stable for nine years, Peter ... Read More

5 Reasons to Study a WSET Wine Course

Posted: 25th Jan 2016

Written by: Emma Laval

Are you a stew or stewardess and thinking of completing a course during the winter? Why not learn all about wine and spirits by completing WSET Wine & Spirits qualification. Riviera Wine are offering these internationally recognis... Read More

When Life Hands You Lemons... Get Cleaning!

Posted: 10th Aug 2015

Written by: Isobel Odendaal

I always tell my students at the Steward/ess course that Grandma had the right idea – she used basic ingredients in the house, such as glycerine, soap made from animal fat (see definition Boerseep) baking soda, vinegar, sunshine, ... Read More

Pursers: Financial Software to Balance the Books

Posted: 17th Jul 2015

Written by: Jodie Clarke

A Purser’s training for bookkeeping is challenging because many different software platforms are used on board yachts. Specific financial reporting requirements are determined by whoever manages the yacht and there is enormous var... Read More

Guest Gifts & Theme Nights - Part Three

Posted: 8th Jul 2015

Written by: Isobel Odendaal

Carrying on from Great Theme Nights - Part Two, here are some ideas for impromptu theme nights as well as great ideas for turn-downs and guest gifts. Read More

Great 'Theme Nights' for Charter Guests - Part Two

Posted: 20th Jun 2015

Written by: Isobel Odendaal

Carrying on from Great Theme Nights - Part One, here are some additional tried and tested, popular themes that will ensure owners and charter guests enjoy a memorable time on board. As we need to keep the children happy too, let's... Read More

Great 'Theme Nights' for Charter Guests - Part One

Posted: 8th Jun 2015

Written by: Isobel Odendaal

Some Steward/esses possess a natural flair and creativity and can dream up a theme evening in a matter of minutes. A frequently asked question on my Facebook group, ‘Yacht Stewardess Tips’, is regarding classy theme ideas, especi... Read More

Penum Yacht Interior Mentor Program

Posted: 5th May 2015

Written by: Penum

We are excited to launch the “Penum Yacht Interior Mentor Program”.The goal of this informal program, is to connect established Yacht Interior Managers/Chief Stews with Second Steward/esses and other aspiring Yacht Steward/esses. Read More

Tips on How to Book an Artist Onboard

Posted: 2nd Apr 2015

Written by: Acrew/ Onno Ebbens

I still remember the first time I booked an artist. We needed a DJ for an event in Turkey and I started Googling and asked around. Luckily one of my friends knew some really good DJ’s and put me in touch with them. Read More

The Crew Academy GUEST Courses

Posted: 11th Mar 2015

Written by: Lauren Williams

This month, OnboardOnline was invited to attend a lunch for the Crew Academy PYA accredited GUEST Level 2 Interior Training course. Rather than outdated and unrealistic theory training, The Crew Academy uses a villa with a realist... Read More

PYA Guest Awareness Programme

Posted: 13th Feb 2015

Written by: Karen Hockney

What will it take for yachting to see that interior training is commercially viable? If the reaction from the first PYA GUEST Awareness Workshop held earlier this week is anything to go by, the industry is slowly but surely waking... Read More

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