2020 was a year like none of us had ever experienced before. Not only did we find ourselves coming to grips with a deadly virus, each one of us no doubt experienced our own challenges within the industry we work in, whether this was from a business or crew perspective.
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With the introduction of social distancing, the traditional method of training courses has been superseded by online offerings. Luxury Hospitality Management have tailored their courses accordingly - a savvy and forward-thinking move in these increasingly unusual times.
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Luxury Hospitality, superyachting’s premier training and leadership agency, has formed an exciting new partnership with Crew-Glue, strengthening their pioneering position in leadership training and development across the superyacht sector.
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We know the feeling - you’ve been at sea for a while and it’s getting harder each time to go back to sea after being on leave, but the money is good, the travel is exciting and the crew are (sometimes!) like family. So how do you know when you're ready to move ashore?
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Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader.
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In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.
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At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice.
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The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew.
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Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews.
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Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of.
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At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity.
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When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever.
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Knowing what to pack for when you first step onto a yacht can seem like a daunting task and is one of the most frequently asked questions by green yacht crew. This article should serve as a handy guide on what to pack when you’re coming to look for work on yachts.
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Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025.
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Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry.
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We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out...
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Training, qualifications and experience – these are the things we look for when hiring great crew, but what about their ability to work as a team? This is always seen as a ‘nice to have’ when in fact it’s crucial to the whole operation.
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A recent yacht crew survey has uncovered some interesting food for thought on performance reviews, with unbiased feedback, department specific training and career progression a key focus.
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In my role as a coach and mentor, I’m very aware that the biggest challenge for most of the women and men I work with is their confidence in their own abilities. Often called ‘imposter syndrome’, this is true of even the most seni...
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Crew-Glue was launched to support captains and crew by expediting the team-building process to reach a high-performance team status sooner, giving you the very best chance of success when starting your season or launching your new...
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They say success comes with insight, however insight is only achieved by seeing the world through a lens other than your own. No matter how successful you perceive yourself to be, that success is not sustainable unless you continu...
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It’s October and winter work lists are on the table, but how do you pitch an idea and get the boss to loosen the purse strings? In our experience, if you can present a solid case based on sound economics, you're more likely to get...
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Training, licensing and certification in all areas of boating are now available at The Boat Works along with the arrival of new partners, Paradigm Training. With boat ownership on the Gold Coast forecast to treble in the next 25 y...
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Understanding the difference between perception and perspective is very important as it helps develops self-awareness and tolerance while facilitating compromise. This is never more important than when you live and work with other...
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Written by Captain Rod Hatch as a guide for all those New World stewards and stewardesses who are new to this industry and to the Old World of Europe, part 2 of A Beginner’s Guide to European Wines takes you on a journey through S...
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How do you engage crew to do what needs to be done? Gone are the days where a simple “do it because I told you to!” was enough - the younger generations now vote with their feet. If they don’t feel valued, empowered, or have clear...
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This season, I’m seeing more and more crew leaving their jobs not because of unfair pay, but because their roles are not in alignment with their values. We guide you on how to find a job that is just right for you as, for many of ...
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A guide for all those New World stewards and stewardesses who are new to the industry and to the Old World of Europe, Captain Rod Hatch takes us on a journey through France and Italy in part 1 of 'A Beginner’s Guide to European Wi...
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While gender inequality is alive and well in the superyacht industry, it’s very rare that people actually talk about it. That’s where First Officer Jenny Matthews comes in. We speak to her about the persistent gender gap in the in...
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Is conflict good or bad? There are some people who will claim that they’ve never had a cross word with a colleague and, if true, we have to ask how they respond when they disagree with someone.
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