At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice.
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The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew.
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Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews.
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Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of.
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At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity.
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When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever.
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Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry.
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We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out...
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Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025.
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A recent yacht crew survey has uncovered some interesting food for thought on performance reviews, with unbiased feedback, department specific training and career progression a key focus.
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In my role as a coach and mentor, I’m very aware that the biggest challenge for most of the women and men I work with is their confidence in their own abilities. Often called ‘imposter syndrome’, this is true of even the most seni...
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Crew-Glue was launched to support captains and crew by expediting the team-building process to reach a high-performance team status sooner, giving you the very best chance of success when starting your season or launching your new...
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They say success comes with insight, however insight is only achieved by seeing the world through a lens other than your own. No matter how successful you perceive yourself to be, that success is not sustainable unless you continu...
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It’s October and winter work lists are on the table, but how do you pitch an idea and get the boss to loosen the purse strings? In our experience, if you can present a solid case based on sound economics, you're more likely to get...
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Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader.
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Training, licensing and certification in all areas of boating are now available at The Boat Works along with the arrival of new partners, Paradigm Training. With boat ownership on the Gold Coast forecast to treble in the next 25 y...
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Understanding the difference between perception and perspective is very important as it helps develops self-awareness and tolerance while facilitating compromise. This is never more important than when you live and work with other...
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Written by Captain Rod Hatch as a guide for all those New World stewards and stewardesses who are new to this industry and to the Old World of Europe, part 2 of A Beginner’s Guide to European Wines takes you on a journey through S...
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How do you engage crew to do what needs to be done? Gone are the days where a simple “do it because I told you to!” was enough - the younger generations now vote with their feet. If they don’t feel valued, empowered, or have clear...
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This season, I’m seeing more and more crew leaving their jobs not because of unfair pay, but because their roles are not in alignment with their values. We guide you on how to find a job that is just right for you as, for many of ...
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A guide for all those New World stewards and stewardesses who are new to the industry and to the Old World of Europe, Captain Rod Hatch takes us on a journey through France and Italy in part 1 of 'A Beginner’s Guide to European Wi...
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While gender inequality is alive and well in the superyacht industry, it’s very rare that people actually talk about it. That’s where First Officer Jenny Matthews comes in. We speak to her about the persistent gender gap in the in...
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Is conflict good or bad? There are some people who will claim that they’ve never had a cross word with a colleague and, if true, we have to ask how they respond when they disagree with someone.
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How do those people who seem able to fit twice as much into the day as you do, or make the time to do the things you only dream of having time for, do it? If you want to manage your time more effectively, here are a few ideas to h...
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We’ve worked with a number of teams with issues from their past which still hang in the air, never to be spoken about. Then there are the conversations no one wants to have, and the obvious truths that are being avoided.
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A major attraction of Nautilus membership for yacht crew is the Nautilus International Commercial Yacht Service Record Book. If you're new to Nautilus – or new to the superyacht industry – here's how it works.
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When it comes to providing the ultimate in superyacht hospitality, technical knowledge and leadership skills are of course essential, but motivation is just as crucial. To this end, Luxury Hospitality have developed a full circle ...
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Crew hiring can be a messy business; there’s nothing worse than setting out on a long cruise with the owner or charter guests, only to realise that your new recruit may not be as good as you thought they were. Lauren Cotton, found...
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Tho exactly are we referring to when we talk about millennials? On board they are probably the majority of your crew, so if you’re struggling to understand what makes this new Generation Y tick, it’s time to find out.
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It's human nature to seek out people like us; we want to find our tribe. But this can’t happen if we only talk about our jobs, especially with superyacht crew who live and work together in such an intimate environment.
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