• Raising the Bar in Superyacht Hospitality

    Posted: 1st December 2016 | Written by: Sam Watson

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    Over the years we’ve seen a shift from selling superyachts to selling the ultimate experience which, by definition, puts the spotlight on luxury hospitality. However, according to Henk Akse and Peter Vogel of the Luxury Hospitality Group, the interior department of many yachts remains relatively unstructured and often disconnected from other functions. They have a vision to change this and the economic arguments are compelling.
  • Help! My Guests are Seasick

    Posted: 4th August 2016 | Written by: Isobel Odendaal

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    Many years ago a female guest walked on board and announced that she was going to be seasick the entire trip and that her children were forcing her to come along on this charter. I had the unfortunate experience an hour or so later when she vomited all over my arm and uniform as I was reaching for a bucket, catch being - we were still docked…
  • When Your Dream Job Goes Wrong

    Posted: 6th July 2016 | Written by: Alison Rentoul

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    Q: Katie, Stewardess, 24: “I saved up for so long to come to Antibes and get a stewardess position, but now I have one I’m not enjoying it at all! It feels bad even admitting it - but I can’t bear the lack of freedom onboard and I just feel like a subservient toilet-cleaner.
  • You Know You're a Superyacht Steward/ess When...

    Posted: 21st May 2016 | Written by: Isobel Odendaal

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    For this column, I'm stepping away from the educational side of Facebook group, Yacht Stewardess Tips, and I'm taking a light-hearted look at our ‘more serious’ personality (dis)orders and how these affect us each and every day, even after leaving the industry. Many of our members contributed to this hilarious discussion and we now realise we're not alone out there…
  • Fitting Out a New Build: Linen & Tableware

    Posted: 18th March 2016 | Written by: Jodie Clarke

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    The rate of expansion in our industry in the last twenty years, combined with natural attrition, has resulted in a shortage of experienced interior crew. Training opportunities have certainly improved, and relevant experience always helps, but it’s never quite the same as the good old hands-on experience that enables veteran crew to make purchasing decisions with confidence.
  • Interior Training: Strive to be the Best

    Posted: 27th January 2016 | Written by: Karen Hockney

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    When it comes to interior, crew and leadership skills training, there aren’t many individuals with more passion or zest for the business than Peter Vogel. A veteran who managed Paul Allen’s superyacht stable for nine years, Peter left the billionaire Microsoft founder’s empire to start his own, launching Interior Yacht Services as the go-to academy for ambitious interior crew keen to forge a professional career path in yachting.
  • 5 Reasons to Study a WSET Wine Course

    Posted: 25th January 2016 | Written by: Emma Laval

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    Are you a stew or stewardess and thinking of completing a course during the winter? Why not learn all about wine and spirits by completing WSET Wine & Spirits qualification. Riviera Wine are offering these internationally recognised courses in Juan Les Pins in February and March.
  • When Life Hands You Lemons... Get Cleaning!

    Posted: 10th August 2015 | Written by: Isobel Odendaal

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    I always tell my students at the Steward/ess course that Grandma had the right idea – she used basic ingredients in the house, such as glycerine, soap made from animal fat (see definition Boerseep) baking soda, vinegar, sunshine, love, some luck and, of course… lemon juice!
  • Pursers: Financial Software to Balance the Books

    Posted: 17th July 2015 | Written by: Jodie Clarke

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    A Purser’s training for bookkeeping is challenging because many different software platforms are used on board yachts. Specific financial reporting requirements are determined by whoever manages the yacht and there is enormous variance between the different packages on offer. So which ones are the best and where does a trainee purser start?
  • Guest Gifts & Theme Nights - Part Three

    Posted: 8th July 2015 | Written by: Isobel Odendaal

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    Carrying on from Great Theme Nights - Part Two, here are some ideas for impromptu theme nights as well as great ideas for turn-downs and guest gifts.
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