• Crew Survey Results: Hiring Youth Over Experience

    Posted: 3rd January 2018 | Written by: OnboardOnline

    Adrian Croft 2
    The publication of an article by Alison Rentoul last November, 'Hiring Captains: Youth Over Experience', caught the crest of a wave and sparked widespread debate on social media. It's an emotive subject that continues to rage, so much so that seasoned Captains Adrian Croft and Rod Hatch put together a survey to explore the issues further and collect some industry data. Here we present a summary of the findings.
  • What Interior Crew Want: The Crew Academy Survey

    Posted: 21st December 2017 | Written by: Elizabeth Dann

    Sophie and Becs 140
    Building on the success of the GUEST Program, interior crew are increasingly seeking out more specialist courses to upskill and develop their careers. To get a better understanding of the courses Steward/esses want, TCA recently conducted a survey at an Acrew event in La Ciotat and here we present the results.
  • Hiring Captains - Youth over Experience?

    Posted: 5th November 2017 | Written by: Alison Rentoul

    Man silhoutte 2
    The debate around the relative merits of hiring young captains over more experienced captains continues to rage, and for many it really is a case of rage. It's a fact that many older captains are being passed over and, while pay is often cited as the reason, in reality there may be many factors at play. Here a 53 year old captain vents his frustration and The Crew Coach offers some sound advice.
  • Create Wow Moments as a Beverage Specialist

    Posted: 30th October 2017 | Written by: Nienke Oort

    Angelique Beverage Specialist LHM 140
    When can you call yourself a beverage specialist? When you have special knowledge about cocktails, wines, whiskeys, lager and teas? But in an environment where service of the highest level is expected, like on board a yacht, wouldn’t you need that certain something extra? What if you could create ‘wow’ moments by presenting the unexpected or a unique mix that surprises everyone?
  • Captains & Senior Crew Ready to Develop Themselves

    Posted: 15th October 2017 | Written by: Nienke Oort

    Peter Vogel thumb5
    The yacht industry is growing. Not only are more ships being built, they are also growing in size. A 140-meter yacht is no longer an exception. However, the larger the ship, the more crew are needed onboard. Captains and senior crew are opening up to learning effective methods to manage this extended crew.
  • Luxury Hospitality & Asaro: Teaching crew to think outside the box

    Posted: 3rd October 2017 | Written by: Peter Vogel

    LHM Pirate Caribbean 140
    Luxury Hospitality and Asaro are teaching yacht crew how to think outside the box in order to create bespoke events for owners and guests at the very highest level. It's a unique collaboration and at the start of the course it's impossible to imagine an Asaro event, let alone deliver one but, by the end of the day, all that has changed.
  • Yachting Industry Raises the Bar Yet Again

    Posted: 2nd October 2017 | Written by: Diana van Kamp

    LHM Estate 140
    The yachting industry is one of the fastest growing industries in the world. As we speak there are around 5,800 private yachts and this number is expected to grow to 6,100 by the year 2020. This means the demand for qualified crew will also increase. Luxury Hospitality Academy is already taking service standards to the next level, providing the tools and guidance needed by interior crew, HODs and management.
  • Work with a Leader Instead of a Boss

    Posted: 7th September 2017 | Written by: Peter Vogel

    Peter thumb3
    Many industries have started working with a method of giving teams leadership instead of tasks. Letting the team work with you instead of for you; work based on motivation, instead of authority. This turnaround is increasingly being adopted on board superyachts. Historically there is a hierarchy on board and, while this is certainly important, it is also an area where better results can be achieved through teamwork than ‘under a boss’.
  • Providing Guests with the Ultimate Service Experience

    Posted: 16th June 2017 | Written by: Nienke Oort & Robyn Santa Maria

    Peter Vogel thumb3
    Working in luxury hospitality aboard a cruise ship or a superyacht while earning a nice salary and travelling the world certainly sounds like a dream job. And it can be, but working as crew is not for everyone. Only those who possess a service-minded attitude and who are prepared to work exceptionally hard will succeed in such demanding environments.
  • New Chef Training Package from Secrets de Cuisine

    Posted: 10th February 2017 | Written by: Jacqui Leigh

    Cedric BW 3
    Secrets de Cuisine now offers a new training package for yacht chefs, incorporating the MCA Ship's Cook Certificate Assessment and Level 3 Food Safety Training with virtual learning environment (VLE) access, an attractively priced all-in-one training solution.
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