Teambuilding is a major consideration at any time of the year but particularly just ahead of the start of the yachting season when the onus is on getting every aspect of crew relations in harmony.
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Northrop & Johnson France’s senior charter broker Fiona Maureso is a well-known figure in the yachting industry so we asked her to share her insight on the guest experience and her view on the value of GUEST training for interior crew.
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Nearly five years ago, the IMO issued guidelines to all its member states aimed at introducing electronic certificates to the maritime industry. The aim was to reduce the administrative burdens caused by reliance on traditional paper certificates.
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Poor crew retention and how to solve it has been a serious talking point for a while, not least here at OnboardOnline as we look at potential pathways to remedying this enduring and costly issue.
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From what the captain is looking for to what to ask during your meeting, wilsonhalligan puts together a list of the most asked questions relating to job interviews alongside the correct answers to help crew prepare.
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In the world of Hollywood, actors have agents just as superyacht crew have crew placement agents.The difference is that yacht crew are rarely, if ever, exclusive to one agent, but could this work in our industry too?
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2020 was a year like none of us had ever experienced before. Not only did we find ourselves coming to grips with a deadly virus, each one of us no doubt experienced our own challenges within the industry we work in, whether this was from a business or crew perspective.
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With the introduction of social distancing, the traditional method of training courses has been superseded by online offerings. Luxury Hospitality Management have tailored their courses accordingly - a savvy and forward-thinking move in these increasingly unusual times.
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Luxury Hospitality, superyachting’s premier training and leadership agency, has formed an exciting new partnership with Crew-Glue, strengthening their pioneering position in leadership training and development across the superyacht sector.
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We know the feeling - you’ve been at sea for a while and it’s getting harder each time to go back to sea after being on leave, but the money is good, the travel is exciting and the crew are (sometimes!) like family. So how do you know when you're ready to move ashore?
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Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader.
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In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.
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At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice.
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The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew.
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Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews.
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From running his own lounge bar in Greece to winning awards and training bar tenders around the world, mixologist Rob Rademaker is a natural when it comes to the theatre of luxury F&B.
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Recruitment within the yachting industry is somewhat different to more 'mainstream' recruitment, and if you are someone who uses yacht recruitment agencies, there are a few differences that you need to be aware of.
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As head of interior training at Luxury Hospitality (LH), Renata Balla is well versed in delivering seven-star service for superyacht owners and guests. We caught up with Renata to learn about her background and her role at LH.
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What do we imagine when we think of a butler? Perhaps a stoic figure in a bygone world of period drama, a silver platter ahead of every wish and command of the master? Lazlo Gal is a man in the know, so we asked him what it takes to succeed and create a truly memorable guest experience.
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With over 20 years’ experience working in and managing Michelin-starred restaurants and five-star hotels around the world, Luxury Hospitality's operations manager Erik Smit is passionate about service and the finer things in life.
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More so than previous generations, Millennials and Gen Zs expect employers to provide them with opportunities for fulfilment, meaning and the ability to give back. Rather than just a job, they are searching for purpose and the opportunity to make a difference.
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As head of Insight at Luxury Hospitality, Julia Rogers is an expert in team building, helping individuals and groups to up their game by playing to their strengths. Julia explains how this works in practice, and how greater awareness of self and others is crucial to happiness and success.
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At Luxury Hospitality we recently announced our support for She of the Sea and their Diversity Pledge, making a public commitment to creating real, positive change within our organisation and across the yachting industry when it comes to gender diversity.
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Martin Mainey is a born teacher, starting out as a chemistry teacher in Istanbul and later working in senior roles in establishments of further education. He has also worked in industry and on board, always a keen observer of what makes people tick and perform to the max.
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When it comes to standing out among today’s superyacht fleet, it’s not enough to be the largest or shiniest yacht on the market. Captains and owners must shift their focus to providing the ultimate guest experience, with technical and leadership skills more essential than ever.
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Millennials began entering the workforce in the late 1990s and early 2000s, with studies showing that by 2020 they will comprise half of the American workforce, and 75 percent of the global workforce by 2025.
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Knowing what to pack for when you first step onto a yacht can seem like a daunting task and is one of the most frequently asked questions by green yacht crew. This article should serve as a handy guide on what to pack when you’re coming to look for work on yachts.
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Personal development is vital for an individual’s growth, and when it comes to working on board a superyacht, crew must keep growing and progressing so as to maintain a competitive edge in the industry.
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We set out to uncover what determines the culture on board a yacht and how to change a negative one to a positive one, from the perspectives of three experts working in this field. Here's what we found out...
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Training, qualifications and experience – these are the things we look for when hiring great crew, but what about their ability to work as a team? This is always seen as a ‘nice to have’ when in fact it’s crucial to the whole operation.
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