Crew
Whoever has responsibility for a yacht’s AV/IT systems has two tasks. The first is to maintain the functioning of all units associated with entertainment and with communications/connectivity. The second is to detect and prevent malicious interference with such functioning. Read More
Northrop & Johnson France’s senior charter broker Fiona Maureso is a well-known figure in the yachting industry so we asked her to share her insight on the guest experience and her view on the value of GUEST training for interior crew.
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Nearly five years ago, the IMO issued guidelines to all its member states aimed at introducing electronic certificates to the maritime industry. The aim was to reduce the administrative burdens caused by reliance on traditional paper certificates.
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As finance manager on board a cruise ship, superyachts first caught the eye of Samantha Morris when she was moored alongside in St Martin. Now a purser on a 130m+ vessel she's paying it forward to younger crew coming up the ranks.
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Poor crew retention and how to solve it has been a serious talking point for a while, not least here at OnboardOnline as we look at potential pathways to remedying this enduring and costly issue.
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When it comes to the culinary world, like so many others, it's notoriously been a man's one for many years. Thankfully the tables are turning and, making waves as a young, talented chef in the superyacht industry, Caroline Morgan is certainly one to watch.
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Seven years on, we have a clearer idea of the requirements for the Ship's Cook Certificate for yacht chefs, but there is still some confusion. With the help of OceanWave Monaco, we clarify what's involved and do away with some of the myths.
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From what the captain is looking for to what to ask during your meeting, wilsonhalligan puts together a list of the most asked questions relating to job interviews alongside the correct answers to help crew prepare.
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The superyacht industry proudly boasts seven stars standards for guests in all aspects of the onboard experience, but when it comes to the suppliers to the yachts themselves, do chefs have the same peace of mind?
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In the world of Hollywood, actors have agents just as superyacht crew have crew placement agents.The difference is that yacht crew are rarely, if ever, exclusive to one agent, but could this work in our industry too?
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2020 was a year like none of us had ever experienced before. Not only did we find ourselves coming to grips with a deadly virus, each one of us no doubt experienced our own challenges within the industry we work in, whether this was from a business or crew perspective.
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During a busy yacht charter season, long hours, stressful conditions and demanding guests can take their toll on our physical and emotional health. We sometimes forget that we have to first take care of ourselves before we can serve others. Isobel Odendaal, ex-chief stewardess and trainer, shares her personal tips to soothe your body and soul.
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The new year is the perfect time to take stock of those areas of our lives where we want to achieve greater balance. New Year’s resolutions rarely last, usually because we’ve set unrealistic goals but here's a remedy to strengthen your resolve.
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With Covid-19, some of us have had guests on board for extended periods of time, many wanting to live aboard for weeks or months to avoid the risk of infection. Here are some tips and ideas on how to keep your guests entertained during long stays at sea.
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This year a lot of work has gone into supporting seafarers' mental health, from the agreed standards to certify crew in ‘Mental Health Awareness and Wellbeing Training’, to the launch of ISWAN’s 24 hour support line for superyacht crew - YachtCrewHelp.org. Read More
With the introduction of social distancing, the traditional method of training courses has been superseded by online offerings. Luxury Hospitality Management have tailored their courses accordingly - a savvy and forward-thinking move in these increasingly unusual times.
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Luxury Hospitality, superyachting’s premier training and leadership agency, has formed an exciting new partnership with Crew-Glue, strengthening their pioneering position in leadership training and development across the superyacht sector.
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Picture a time in the future when you're ready to leave yachting behind, the choice of what to do is all yours, or is it? Blacktower Financial Group specialise in Financial Advice for crew and share their tips on how to best take care of your finances before heading back ashore.
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We know the feeling - you’ve been at sea for a while and it’s getting harder each time to go back to sea after being on leave, but the money is good, the travel is exciting and the crew are (sometimes!) like family. So how do you know when you're ready to move ashore?
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With new anchorage regulations on the Cote d’Azur, the whisps of seagrass washing up on the beaches are unlikely to cause a stir, but Captain Rod Hatch outlines some important considerations regarding the potential impact on yacht operations.
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Feedback. It’s important and you know it. According to American author Kenneth Blanchard, ‘feedback is the breakfast of champions’, and the giving and receiving of feedback is probably one of the most vital skills of a leader.
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Yard periods can mean different things for different departments - some look forward to possible downtime while others, usually engineers, are preparing for a revolving door of contractors. In all cases, a yard period is an opportunity to learn what works and what doesn’t.
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In the last 10 years we have seen an influx of applications from commercial deck officers looking to enter the yachting industry. We spoke with a number of deck officers who have made the transition to see how the two worlds compare.
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As an experienced superyacht ETO, Ryan Porter shares his insight into the role for anyone wanting to get into the superyacht industry. From fixing the captain's email, to troubleshooting an engine fault, the role of an ETO is ever broad and varied.
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Starting out as yacht crew and working his way up to head chef on iconic boats such as 113-metre Luna, Duncan Biggs has always had a passion for knowledge. In 2015 he co-founded Ocean Wave Monaco to educate aspiring superyacht chefs and pay it forward.
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At Luxury Hospitality we believe nine Service Qualities make exceptional guest service possible. Here the team at LH describes what each Service Quality means to them and their significance in practice.
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At the height of the pandemic, the world of yachting began discussions behind the scenes about our lives and the future of the planet. Unsurprisingly, mental health also came to the fore and Lynne Edwards of Luxury Hospitality shared her candid view on the industry’s way forward.
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The management consultant, Peter Drucker, famously said: "Management is doing things right; leadership is doing the right things." Putting this into context, leadership coach Martin Mainey steps on board to answer some common questions raised by captains in relation to their crew.
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Rotational positions are becoming more common and naturally they are very popular with crew seeking a greater work life balance. Efficient handovers are key, and nowadays there is a raft of software and tools available to ensure they work smoothly.
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Video interviewing is not new, but with the recent pandemic and the subsequent boom of video calling platforms such as Zoom or Teams, they are rapidly becoming mainstream for crew interviews.
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