Posted: 22nd January 2018 | Written by: Isobel Odendaal
How many of us have the best of intentions of going green? The fact is that making changes to our behaviour to benefit the environment can be difficult. That's why ex-chief stew and trainer Isobel Odendaal is here to help, with foolproof tips on how to make your own cleaning products and with advice on natural, sumptuous toiletries and reusable products that guests will love!
Posted: 16th January 2018 | Written by: Isobel Odendaal
In part 2 of our overview of ecological cleaning techniques, Isobel Odendaal sings the praises of vinegar and has tips for cutting chemicals and waste in the laundry. In addition to reducing harm to marine life and decreasing water pollution, making a few small changes in the laundry room has the benefits of being cheaper, healthier and highly effective!
Posted: 10th January 2018 | Written by: Isobel Odendaal
With a little knowledge and know-how, interior crew are increasingly keen to adopt greener practices as long as it doesn't compromise standards for owners and guests. At the same time, eco-friendly products are improving all the time, along with a growing readiness to consider alternatives to the plastics that pollute our oceans. Ex-Stewardess and interior trainer, Isobel Odendaal, shares her tips on using natural products to reduce harm while keeping standards high.
Posted: 14th December 2017 | Written by: Isobel Odendaal & Dawn Riordan
Marble and stone care experts Isobel Odendaal and Dawn Riordan leave no stone unturned in this comprehensive guide to looking after the expensive and beautiful materials in your yacht's interior, from bar tops and shower floors to sculptural centrepieces.
Posted: 1st August 2017 | Written by: Sophie Leach
During the summer in Antibes, a selection of junior and senior interior crew congregated at the Royal Hotel to participate in a day of training workshops offered by GUEST, the yachting industry standard for interior training. From etiquette to service, care of surfaces, teambuilding, food safety and wine appreciation, we held a wide range of interactive sessions turning the day into a real success for all.
Posted: 23rd February 2017 | Written by: Jodie Clarke
When it comes to interior operations, there has never been a more powerful or simple-to-use piece of software that encompasses everything from SOPs, familiarizations and training to crew certificates and hours of rest. The Total Superyacht app is a management solution with over 200 expert checklists which you can tailor to your
individual yacht, or you can create customized lists from scratch, which is particularly useful for new builds.
Posted: 27th January 2017 | Written by: OnboardOnline
When it comes to high end hospitality, etiquette and manners are timeless fundamentals. But fashions change, and owners are also getting younger, perhaps with different expectations. Does this pose a challenge for interior trainers or do old school values sit comfortably with a modern twist?
Posted: 19th December 2016 | Written by: Isobel Odendaal
As Christmas is fast approaching, this is one of the busiest times of the year for many yachts so we've put together some of our most popular Christmas ideas and suggestions from our Facebook group, Yacht Stewardess Tips.
Posted: 1st December 2016 | Written by: Sam Watson
Over the years we’ve seen a shift from selling superyachts to selling the ultimate experience which, by definition, puts the spotlight on luxury hospitality. However, according to Henk Akse and Peter Vogel of the Luxury Hospitality Group, the interior department of many yachts remains relatively unstructured and often disconnected from other functions. They have a vision to change this and the economic arguments are compelling.
Posted: 4th August 2016 | Written by: Isobel Odendaal
Many years ago a female guest walked on board and announced that she was going to be seasick the entire trip and that her children were forcing her to come along on this charter. I had the unfortunate experience an hour or so later when she vomited all over my arm and uniform as I was reaching for a bucket, catch being - we were still docked…