Posted: 1st August 2017 | Written by: Sophie Leach
During the summer in Antibes, a selection of junior and senior interior crew congregated at the Royal Hotel to participate in a day of training workshops offered by GUEST, the yachting industry standard for interior training. From etiquette to service, care of surfaces, teambuilding, food safety and wine appreciation, we held a wide range of interactive sessions turning the day into a real success for all.
Posted: 23rd February 2017 | Written by: Jodie Clarke
When it comes to interior operations, there has never been a more powerful or simple-to-use piece of software that encompasses everything from SOPs, familiarizations and training to crew certificates and hours of rest. The Total Superyacht app is a management solution with over 200 expert checklists which you can tailor to your
individual yacht, or you can create customized lists from scratch, which is particularly useful for new builds.
Posted: 27th January 2017 | Written by: OnboardOnline
When it comes to high end hospitality, etiquette and manners are timeless fundamentals. But fashions change, and owners are also getting younger, perhaps with different expectations. Does this pose a challenge for interior trainers or do old school values sit comfortably with a modern twist?
Posted: 19th December 2016 | Written by: Isobel Odendaal
As Christmas is fast approaching, this is one of the busiest times of the year for many yachts so we've put together some of our most popular Christmas ideas and suggestions from our Facebook group, Yacht Stewardess Tips.
Posted: 1st December 2016 | Written by: Sam Watson
Over the years we’ve seen a shift from selling superyachts to selling the ultimate experience which, by definition, puts the spotlight on luxury hospitality. However, according to Henk Akse and Peter Vogel of the Luxury Hospitality Group, the interior department of many yachts remains relatively unstructured and often disconnected from other functions. They have a vision to change this and the economic arguments are compelling.
Posted: 4th August 2016 | Written by: Isobel Odendaal
Many years ago a female guest walked on board and announced that she was going to be seasick the entire trip and that her children were forcing her to come along on this charter. I had the unfortunate experience an hour or so later when she vomited all over my arm and uniform as I was reaching for a bucket, catch being - we were still docked…
Posted: 6th July 2016 | Written by: Alison Rentoul
Q: Katie, Stewardess, 24: “I saved up for so long to come to Antibes and get a stewardess position, but now I have one I’m not enjoying it at all! It feels bad even admitting it - but I can’t bear the lack of freedom onboard and I just feel like a subservient toilet-cleaner.
Posted: 21st May 2016 | Written by: Isobel Odendaal
For this column, I'm stepping away from the educational side of Facebook group, Yacht Stewardess Tips, and I'm taking a light-hearted look at our ‘more serious’ personality (dis)orders and how these affect us each and every day, even after leaving the industry. Many of our members contributed to this hilarious discussion and we now realise we're not alone out there…
Posted: 18th March 2016 | Written by: Jodie Clarke
The rate of expansion in our industry in the last twenty years, combined with natural attrition, has resulted in a shortage of experienced interior crew. Training opportunities have certainly improved, and relevant experience always helps, but it’s never quite the same as the good old hands-on experience that enables veteran crew to make purchasing decisions with confidence.
Posted: 27th January 2016 | Written by: Karen Hockney
When it comes to interior, crew and leadership skills training, there aren’t many individuals with more passion or zest for the business than Peter Vogel. A veteran who managed Paul Allen’s superyacht stable for nine years, Peter left the billionaire Microsoft founder’s empire to start his own, launching Interior Yacht Services as the go-to academy for ambitious interior crew keen to forge a professional career path in yachting.